Network Support Engineer

2 months ago


Singapur, Singapore ST Engineering Full time

Job Title: Tier 2 Network Support Engineer

About the Role:

We are seeking a highly skilled and experienced Network Support Engineer to join our team at ST Engineering. As a Network Support Engineer, you will be responsible for providing maintenance and support for our customers' Enterprise IT Network Services.

Key Responsibilities:

  • Provide maintenance and support for Customers' Enterprise IT Network Services.
  • Perform break-fix which include troubleshooting and problem identification for any network services.
  • Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
  • Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
  • Work closely with Project Manager / Service Delivery Manager to fulfil project deliverables and operational request.
  • Establish TAC cases with the principal vendor for complex problem until its resolved.

Requirements:

  • Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
  • Cisco certification is preferred.
  • Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix.
  • Hands-on experience in LAN/WAN/WLAN: Cisco/Alcatel Switches and Routers.
  • Experience working with any of WLC, Unified Communication (IPT & VC), Fortinet, Junipers and Checkpoints, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA, SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista, Infoblox DNS/DHCP, NTP Server, F5 LTM/GTM and A10 LTM.
  • Fast-paced environment
  • Proven analytical and problem-solving abilities.
  • Highly self-motivated and directed, with keen attention to detail.
  • Experience working in a team-oriented, collaborative environment.
  • Good communication and writing skills.
  • Strong customer service orientation.
  • Able to work in 24 x 7 standby duties
  • Work location: Jurong East
  • Singaporeans only


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