Network Support Specialist

2 weeks ago

Singapur, Singapore M1 Full time

Job Summary:

M1 is seeking a highly skilled Corporate Technical Support Field Engineer to join our team. As a key member of our support team, you will be responsible for providing enterprise-level assistance to our customers, troubleshooting and resolving network and hardware issues, and working closely with our frontline support teams and customers to ensure timely and accurate solutions to technical problems.

Key Responsibilities:

  • Monitor and maintain network infrastructure to ensure optimal performance and reliability.
  • Work with Level 1 support teams and back-end engineering teams to resolve issues and provide Level 2 and 3 support to network-related issues.
  • Diagnose and troubleshoot technical issues, including setup and configuration of networking equipment, and interface with customers to understand issues and provide solutions or workarounds.
  • Investigate, research, and identify solutions to network and hardware issues, including escalation to vendor or device manufacturer.
  • Ensure all technical interactions and information about cases/issues are properly logged in CRM.
  • Maintain good relationships with customers by keeping high NPS and taking ownership of service issues reported.
  • Diagnose, identify, troubleshoot, and work with vendors to resolve service-related problems.
  • Follow standard procedures for proper coordination of unresolved issues to the appropriate internal teams.

Requirements:

  • At least a Bachelor's Degree in Electronics and Communications Engineering, Computer Science/Engineering, Information Technology, or equivalent.
  • Proven work experience as a Network Support Engineer, Technical Support Engineer, IT Support Engineer, or similar role.
  • Technical knowledge in Internet and computer networking, routers, switches, LAN and WAN, Virtual Private Network, Software Defined Networking in a Wide Area network, Firewall Security, Enterprise Servers, Storage, Backup and Recovery Solution, mission Critical High Availability Concepts.
  • Hands-on experience in configuration and troubleshooting of Cisco, Fortinet, Aruba, Huawei, and other networking devices or systems.
  • Ability to diagnose and troubleshoot basic technical issues with exceptional problem-solving and communication skills.
  • Certification in Cisco or similar technologies is a plus.
  • Excellent interpersonal, presentation, and conversational skills, with a proactive outlook for learning.
  • Able to work independently with minimal supervision.

About M1:

M1 is a leading provider of enterprise-level technical support services. We are committed to delivering exceptional customer experiences and providing our customers with timely and accurate solutions to their technical problems.

  • Network Security Specialist

    4 weeks ago

    Singapur, Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job Title: Network Security EngineerJob Summary:We are seeking a highly skilled Network Security Engineer to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. The successful candidate will be responsible for designing, implementing, and maintaining network security systems to protect our clients' infrastructure from cyber threats.Key...

  • Network Security Specialist

    4 weeks ago

    Singapur, Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job Title: Network Security EngineerJob Summary:We are seeking a highly skilled Network Security Engineer to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. The successful candidate will be responsible for designing, implementing, and maintaining network security systems to protect our clients' infrastructure from cyber threats.Key...

  • Network Engineer

    4 weeks ago

    Singapur, Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job Title: Network ProfessionalJob Summary:We are seeking a highly skilled Network Professional to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. The successful candidate will be responsible for designing, implementing, and maintaining our Cisco Voice and Wireless Network infrastructure.Key Responsibilities:Project technical lead for ICT...

  • Administrative Support Specialist

    2 months ago

    Singapur, Singapore Koudai Network Services Full time

    Administrative Support RoleAbout the RoleAs an administrative support specialist at Koudai Network Services, you will be responsible for providing high-level administrative support to our corporate executives. This role requires a detail-oriented individual with excellent organizational and communication skills.Key ResponsibilitiesConduct research and...

  • Network Support Specialist

    4 weeks ago

    Singapur, Singapore Mapletree Full time

    Job Title: Network Support SpecialistThis role will provide network and voice support for Mapletree Group, including being the point of contact for all requests, issue resolutions, and support change requests after office hours, locally and overseas.Key Responsibilities:Provide first and second-level network supportConfigure, troubleshoot, and manage routing...

  • Network Support Specialist

    2 months ago

    Singapur, Singapore Mapletree Full time

    Job Title: Assistant Manager, Infrastructure VoiceJob Summary:We are seeking a highly skilled and experienced Network Support Specialist to join our team at Mapletree Group. As Assistant Manager, Infrastructure Voice, you will be responsible for providing network and voice support for our organization, including being the point of contact for all requests,...

  • Network Support Specialist

    2 weeks ago

    Singapur, Singapore U3 Full time

    Job Summary We are seeking a highly skilled Network Support Specialist to join our IT Infrastructure & Service Delivery Team. As a key member of the team, you will be responsible for building and managing our corporate network and customer network infrastructure to ensure availability, recoverability, performance, integrity, and supportability. Key...

  • EUC Support Specialist with Network Expertise

    4 weeks ago

    Singapur, Singapore OPENSOURCE PTE. LTD. Full time

    Job Title: EUC Support with Network ExperienceWe are seeking an experienced EUC Support Specialist with a background in networking to join our team at OPENSOURCE PTE. LTD.Key Responsibilities:Provide on-site and remote technical support for end-user devices, including desktops, laptops, and mobile devices.Troubleshoot and resolve hardware, software, and...

  • Network Operations Support Specialist

    1 month ago

    Singapur, Singapore Globe Full time

    Job SummaryWe are seeking a highly skilled Network Operations Support Specialist to join our team at Globe. As a key member of our network operations team, you will be responsible for translating department head directives into detailed project plans, ensuring seamless network operations, and providing exceptional customer support.Key...

  • EUC Support Specialist with Network Expertise

    4 weeks ago

    Singapur, Singapore OPENSOURCE PTE. LTD. Full time

    Job Title: EUC Support with Network ExperienceWe are seeking an experienced EUC Support Specialist with a background in networking to join our team at OPENSOURCE PTE. LTD.Key Responsibilities:Provide on-site and remote technical support for end-user devices, including desktops, laptops, and mobile devices.Troubleshoot and resolve hardware, software, and...

  • Network Infrastructure Specialist

    4 weeks ago

    Singapur, Singapore GEMS PARTNERS NETWORK PTE. LTD. Full time

    Job Title: System EngineerJob Summary:We are seeking a highly skilled System Engineer to join our team at GEMS Partners Network PTE. LTD. The successful candidate will be responsible for managing project implementation on the development and installation of new networking and computing infrastructures. This includes installing and configuring operating...

  • Network Solutions Specialist

    2 weeks ago

    Singapur, Singapore Unison Consulting Pte Ltd Full time

    Network Solutions SpecialistAt Unison Consulting Pte Ltd, we are seeking a skilled Network Solutions Specialist to join our team. As a Network Solutions Specialist, you will be responsible for delivering high-quality network solutions that meet the needs of our clients. Your primary focus will be on ensuring that all network projects are completed on time,...

  • Network Operations Support Specialist

    2 months ago

    Singapur, Singapore Globe Full time

    About the Role:We are seeking a highly skilled Network Operations Support Specialist to join our team at Globe. As a key member of our Network Operations team, you will play a critical role in ensuring the smooth operation of our network infrastructure.Key Responsibilities:Translate Business Directives into Detailed Project Plans: Work closely with...

  • Network Operations Support Specialist

    2 weeks ago

    Singapur, Singapore Globe Full time

    Job SummaryGlobe is seeking a highly skilled Network Operations Support Specialist to join our team. As a key member of our network operations team, you will be responsible for translating directives and strategies from department heads into detailed project plans.Key ResponsibilitiesTranslate directives and strategies into detailed project plansAcknowledge...

  • Network Operations Specialist

    2 weeks ago

    Singapur, Singapore Logicalis Full time

    Job Title: Network Operations SpecialistJob Summary:We are seeking a highly skilled Network Operations Specialist to join our team at Logicalis. As a Network Operations Specialist, you will be responsible for ensuring the smooth operation of our network infrastructure, including troubleshooting and resolving technical issues, performing routine maintenance...

  • Network Solutions Specialist

    1 month ago

    Singapur, Singapore JK TECHNOLOGY PTE LTD Full time

    Job Title: Network Solutions SpecialistAt JK TECHNOLOGY PTE LTD, we are seeking a highly skilled Network Solutions Specialist to join our team. As a key member of our IT department, you will be responsible for providing post-sales installation and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for...

  • Network Infrastructure Specialist

    2 months ago

    Singapur, Singapore ITCAN Full time

    Network Infrastructure SpecialistWe are seeking a highly skilled Network Infrastructure Specialist to join our team at ITCAN. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our enterprise network infrastructure.Key Responsibilities:Design and implement new network solutions to improve network...

  • Network Security Specialist

    2 months ago

    Singapur, Singapore Mapletree Full time

    Job Title: Network Security SpecialistAbout the RoleThis is an exciting opportunity to join the Infrastructure team at Mapletree as a Network Security Specialist. As a key member of the team, you will be responsible for supporting network security and firewall across the organization.Key ResponsibilitiesProvide first and second-level network support to...

  • Network Support Specialist

    1 month ago

    Singapur, Singapore M1 Full time

    Job Summary:M1 is seeking a highly skilled Corporate Technical Support Field Engineer to join our team. As a key member of our support team, you will be responsible for providing enterprise-level assistance to our customers, troubleshooting and resolving network and hardware issues, and ensuring timely and accurate solutions to technical problems.Key...

  • Network Support Specialist

    2 months ago

    Singapur, Singapore M1 Full time

    Job Summary:M1 is seeking a highly skilled Corporate Technical Support Field Engineer to join our team. As a key member of our support team, you will be responsible for providing enterprise-level assistance to our customers, troubleshooting and resolving network and hardware issues, and ensuring timely and accurate solutions to technical problems.Key...