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Executive Lounge Operations Coordinator
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Job Overview
">The Duty Manager is a key role that oversees the day-to-day operations of the lounge during assigned shifts. This position ensures seamless delivery of guest services and coordinates with various department managers to maintain service excellence, operational efficiency, and compliance with airport standards.
Key Responsibilities:
- Supervise food and beverage and lounge operations during the shift to ensure a seamless guest experience.
- Act as the point of contact for guest concerns and feedback.
- Coordinate with various teams within the lounge to maintain service standards.
- Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
- Ensure compliance with airport regulations, safety protocols and hygiene standards.
- Support staff performance by providing guidance, coaching and on-the-spot training.
- Handle incidents, emergencies and irregular operations professionally and efficiently.
- Prepare shift reports and communicate key updates to the manager and relevant departments.
- Assist with staff scheduling, inventory checks, and operational planning as required.
Required Skills and Qualifications:
- Experience in hospitality or airline lounge operations, preferably in a food and beverage supervisory or managerial role.
- Strong leadership, communication and problem-solving skills.
- Excellent customer service orientation and ability to manage diverse teams.
- Familiarity with airport protocols, safety standards and guest service systems.
- Ability to remain calm and professional under pressure.
- Flexibility to work shifts, weekends, and public holidays.
Benefits:
A culture of inclusion welcomes everyone regardless of race, gender and background.
