Student Support Specialist

2 days ago

Singapore beBeeSupport Full time $4,000 - $6,000
Job Role Overview

The Student Services Executive is a pivotal position that plays a vital role in supporting and guiding students throughout their academic journey. This role involves addressing student inquiries, ensuring clear communication of programme details and academic requirements, and providing support for both academic and non-academic interventions.

Key responsibilities include monitoring student satisfaction through surveys, ensuring adherence to regulatory compliance standards, and coordinating academic interventions for students requiring additional support.

In addition, the Student Services Executive is responsible for managing Student's Pass cancellation and renewal, handling appeals related to assessments, and issuing transcripts and certificates to students.

Responsibilities:
  • Student Engagement: Draft programme updates, send notifications via appropriate channels, respond to email enquiries, phone calls, walk-in enquiries, class visits, prepare and issue Letter of Verification.
  • Attendance Monitoring, Intervention, and Leave Application: Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.
  • Re-module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: Assist students with re-modules, course transfers, withdrawal requests, deferment applications, resumption processes, and extensions and manage inactive students.
  • Student Conduct (Non-academic and Academic): Monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
  • Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.
  • Student's Pass Monitoring: Manage Student's Pass cancellation and renewal for students.
  • Assessment Appeal: Handle appeals related to assessments, ensuring fair and transparent processes.
  • Transcript and Certificate Management: Manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.
  • Others: Undertake specific projects as required by the Line Manager.
Requirements:
  • Minimum Diploma in any discipline.
  • Preferably 1 year of work experience in customer services within the education sector.
  • Fresh graduates are welcomed to apply.

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