Technical Security Systems Expert
7 days ago
Senior Technical Support Specialist
We are seeking a highly skilled and motivated individual to join our team as a Senior Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring that their security systems are functioning optimally.
Your primary responsibilities will include:
- Collaborating with customer service representatives to promptly resolve issues related to customers' security systems.
- Delivering support and maintenance services, including routine preventive maintenance, troubleshooting, system upgrades, expansions, modifications, and user training.
- Enhancing customer satisfaction by adhering to company standards and policies, providing timely and effective responses to all service requests within the region.
- Conducting daily troubleshooting and ensuring timely resolution of all outstanding technical issues.
To succeed in this role, you must possess the following skills and qualifications:
- Diploma in Electronics, Computer, Automation, or Mechanical Engineering.
- Experience in the security systems industry, particularly with access control, video surveillance, and alarm systems, is an advantage.
- Basic knowledge of IT hardware, networking, and databases.
- Strong analytical and problem-solving skills.
- Customer-focused with excellent interpersonal and communication skills.
We regret that only shortlisted candidates will be notified.
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