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Operations Manager

3 weeks ago

East, Singapore beBeeStressManagement Full time $3,000 - $4,500
Call Centre Team Lead Role

The Call Centre Team Lead is responsible for overseeing the day-to-day operations of the call centre, ensuring that all tasks are completed efficiently and effectively. This involves managing a team of agents, handling customer complaints, and providing administrative support.

Key Responsibilities:
  • Manage call centre operations and agent performance
  • Handle customer complaints and service recovery
  • Recruit, train, and develop agents
  • Provide administrative support and cover team manager duties
Requirements:
  • Minimum GCE O' level qualification or equivalent
  • Proficient in Microsoft applications and computer skills
  • Strong stress management and communication skills
  • At least 1 year of experience in a call centre setting
Other Information:
  • Workplace location: Upper Changi area of Singapore
  • Background check and clearance required