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Digital Platform Operations Specialist

1 week ago

Singapore Vertis Full time

About Us: Vertis is a digital innovation leader committed to elevating client brands through technology-driven creativity. Our mission is to empower clients to transform their businesses successfully.

About the Job: We are seeking a Digital Platform Operations Coordinator to support the management and development of our maritime energy training digital platform. The ideal candidate will have a strong background in project management, service support, and user experience.

Key Responsibilities:

  • Assist MPA in business operations and coordination with training partners and customers.
  • Coordinate with MPA user divisions in daily operations and escalations.
  • Monitor issues, work items, and their resolution.
  • Participate in Agile Sprint development processes.
  • Develop and test cross-functional Standard Operating Procedures (SOPs).
  • Create and maintain Business Continuity Planning (BCP) frameworks.
  • Establish and implement Risk Assessment frameworks.

Service Support:

  • Manage all tickets that are inbound for MPA as Level 1 resolution officer.
  • Implement and manage a SaaS/PaaS Service Support Centre.
  • Develop user-facing service support content for the platform and website.
  • Monitor support tickets and oversee issue resolution daily.

Training & Documentation:

  • Assist in onboarding training service providers, shipping lines, and users to the platform.
  • Develop and maintain content related to user onboarding.

Requirements and Qualifications:

  • 3+ years of experience in project coordination, preferably in a digital platform environment.
  • Experience with SaaS/PaaS platforms and service support systems.
  • Excellent communication and stakeholder management skills.
  • Proficiency in creating and maintaining documentation, including SOPs and user guides.
  • Familiarity with the maritime or e-commerce industry is a plus.
  • Strong project management skills.
  • Excellent service support and ticket management abilities.
  • Skilled in process development and documentation, and digital product operations or operations coordination.

Benefits:

  • Best-in-class compensation
  • Medical benefits
  • International and multicultural environment
  • Training & Development
  • Career opportunities in a successful, fast-growing company