
Front Office Service Representative
5 days ago
The role of a Front Office Specialist is crucial in ensuring seamless and enjoyable experiences for hotel guests.
Key Responsibilities:
- Candidates must efficiently handle check-in and check-out procedures to guarantee high levels of guest satisfaction.
- A sales attitude and awareness of resort-wide sales opportunities are essential when performing upselling tasks.
- Effective communication within the Front Office department and with other departments, especially Housekeeping, is vital for providing an excellent service to all guests.
- Maintaining accurate guest recognition reports and handling complaints in a professional manner are key responsibilities of this role.
Requirements:
- A minimum of GCE 'O' Level or equivalent qualification is required.
- A minimum of one year's experience in customer service is necessary for this position.
- Good interpersonal skills, effective multi-tasking, and time management abilities are essential for success in this role.
- A warm and pleasant personality, combined with knowledge of local city streets, restaurants, and major attractions, is highly desirable.
- Basic proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is expected.
- Able to work shifts, including weekends and public holidays.
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