AWS Support Specialist

3 weeks ago


Singapur, Singapore Amazon Web Services Singapore Private Limited Full time
About the Role

We are seeking a highly skilled Support Engineer to join our AWS Marketplace Managed Catalog Operations (MCO) team in Singapore. As a Support Engineer, you will be responsible for providing top-notch technical support to sellers and teams across AWS Marketplace.

Key Responsibilities
  • Provide technical support to sellers and teams across AWS Marketplace
  • Manage content acquisition from providers and drive end-to-end management of content ingestion within Amazon systems
  • Collaborate with sellers, engineering, program, and product managers to support new product feature launches and projects
  • Use raw data to create compelling and actionable insights to improve operations and quality of service to customers
Requirements
  • Bachelor's degree with 2+ years of experience in a technical and hands-on customer-facing role
  • Experience with Linux or Windows system administration or networking, virtualization, and Cloud Computing concepts
  • Bilingual in English and Korean language skills
Preferred Qualifications
  • Working knowledge of AWS products and technologies (EC2, S3, Lambda, Docker, etc.) or shell/bash/python or one or more cloud certification(s) (AWS or Linux)
  • Mandarin, Cantonese, Japanese language skills a plus
  • Singapore citizen or PR is strongly preferred
About Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work-Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

On-Call Responsibility

We have a shift rotation across our globally located teams. On-call is responsible for 12-hour rotation from Monday to Sunday during daylight hours. We rotate our on-call responsibilities within the team which means you will be on-call at least once a quarter.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.



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