Head of IT Service Management

5 days ago


Singapore CHARTERHOUSE PTE. LTD. Full time
Job Title: Head of IT Service Management

We are seeking a highly experienced and skilled Head of IT Service Management to lead our IT Service Management function within the banking and financial services industry.

Key Responsibilities:

  • Lead the IT Service Management function, overseeing IT service delivery, incident management, change management, and problem management across cloud and on-premise infrastructures.
  • Develop and implement ITSM strategies and frameworks that align with business objectives and regulatory requirements in the banking and financial services industry.
  • Ensure compliance with ITIL best practices to maintain service quality, minimize downtime, and improve operational efficiency.
  • Manage and optimize relationships with internal stakeholders, vendors, and service providers to ensure seamless IT service delivery.
  • Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service performance.
  • Drive continuous improvement initiatives across the ITSM function, leveraging automation and process enhancements to streamline operations.
  • Oversee the transition and integration of new services into operations, ensuring minimal disruption and effective change management.
  • Lead incident and crisis management efforts, ensuring timely and effective resolution of issues impacting business operations.
  • Provide leadership and mentorship to the ITSM team, fostering a culture of excellence, accountability, and collaboration.
  • Stay up-to-date with industry trends, emerging technologies, and regulatory changes to drive innovation and maintain competitiveness.

Qualifications and Experience:

  • Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is a plus.
  • At least 10 years of experience in IT Service Management, with a proven track record in the banking or financial services industry.
  • Strong expertise in managing IT services across cloud (AWS, Azure, etc.) and on-premise environments.
  • ITIL certification (Expert level preferred) with demonstrated experience in implementing ITIL processes.
  • In-depth understanding of regulatory requirements and compliance in the banking/financial services industry.
  • Excellent leadership, communication, and stakeholder management skills.
  • Experience with service management tools (e.g., ServiceNow, BMC Remedy) and cloud-native monitoring tools.
  • Strong problem-solving skills with the ability to navigate complex and fast-paced environments.

Please email your resume to AngelicaD@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Registration No: R1110125



  • Singapore Head Medical Full time

    Job SummaryHead Medical is seeking a highly skilled Gastroenterology Consultant to join our client's team in Singapore. As a Gastroenterology Consultant, you will be responsible for providing high-quality clinical services, including outpatient and inpatient care, and contributing to the development of the department.Key ResponsibilitiesContribute to quality...


  • Singapore Head Medical Full time

    Unlock a World-Class Career in GastroenterologyHead Medical is proud to present an exceptional opportunity for a Gastroenterology Consultant to join a renowned hospital in Singapore. This is a chance to take your career to new heights in a thriving medical hub.About the RoleWe are seeking a highly skilled and experienced Gastroenterology Specialist to...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Job Title: Head of Service Manager, Elevator/P&LWe are seeking a highly skilled and experienced Head of Service Manager to join our team at Talent Trader Group Pte. Ltd. The successful candidate will be responsible for leading our sales and service team to achieve targets and drive business growth.Key Responsibilities:Develop and implement sales strategies...


  • Singapore Head Medical Full time

    {"h1": "Unlock a Rare Opportunity in Psychiatry in Singapore", "p": "Are you a specialist in psychiatry looking for a new challenge? We have an exciting opportunity for a psychiatrist to join our team at a large 2000-bed teaching hospital in Singapore. This is a rare chance to experience life in one of the world's greatest cities and work in a highly rated...


  • Singapore Society of Sheng Hong Welfare Services Full time

    Job Title: Assistant Director/Head of Family Service CentreAbout the Role:We are seeking a highly skilled and experienced professional to join our team as Assistant Director/Head of Family Service Centre. As a key member of our leadership team, you will be responsible for providing clinical and administrative leadership to our Family Service Centre, ensuring...


  • Singapore Head Medical Full time

    Job Opportunity in PsychiatryThis is an exciting opportunity to experience life in one of the world's greatest cities. Singapore offers a unique blend of culture, cuisine, arts, and architecture, making it a dynamic city that embodies the finest of both East and West.What's on Offer?Our hospital is a large 2000-bed teaching hospital with teaching...

  • Head Chef

    3 weeks ago


    Singapore FEI SIONG FOOD MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an experienced and qualified Head Chef to organize all kitchen’s activities. Menu mainly consists of local cuisine. You will be the first in command in the kitchen and will work closely with the outlet manager. You will create the SOP and ensuring food quality.Responsibilities Create the menu with proper SOP and...


  • Singapore NANYANG INSTITUTE OF MANAGEMENT PTE LTD Full time

    Student Service ExecutiveNanyang Institute of Management PTE LTD is seeking a highly motivated and customer-focused individual to join our team as a Student Service Executive.Key Responsibilities:Administer student admission, withdrawal, course completion, attendance tracking, and payment processes.Manage front desk and attend to walk-in customers, students'...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Job Title: Head of Service EngineeringAt Talent Trader Group Pte. Ltd., we are seeking a highly skilled and experienced Head of Service Engineering to lead our service operations team. The successful candidate will be responsible for overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.Key...

  • Operations Manager

    5 days ago


    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Job Title: Operations SupervisorAbout the Role:The Operations Supervisor will be responsible for ensuring the daily operations of various sites assigned and liaising with clients on their requirements. This role requires strong communication and organizational skills to coordinate with site in charge on backlog, rectify on-site issues, and prepare monthly...

  • Head of Construction

    2 weeks ago


    Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

    Job Title: Head of ConstructionAt Digital Investment Management PTE. LTD., we are seeking a highly skilled and experienced Head of Construction to lead our construction project delivery teams across APAC. The successful candidate will be responsible for ensuring consistent, predictable, and scalable solutions to world-class safety, schedule, quality, and...


  • Singapore NANYANG INSTITUTE OF MANAGEMENT PTE LTD Full time

    Student Service ExecutiveNanyang Institute of Management PTE LTD is seeking a highly motivated and organized individual to join our team as a Student Service Executive. As a key member of our student services team, you will be responsible for providing exceptional support to our students, ensuring a seamless and efficient experience throughout their academic...


  • Singapore NANYANG INSTITUTE OF MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesEstablished in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards...


  • Singapore NANYANG INSTITUTE OF MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesEstablished in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards...

  • Service Crew

    6 months ago


    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Roles & Responsibilities Responsible for taking orders and serving food and beverages to guests Polite friendly and well grown Verifying the identification and of any customers who order alcoholic beverages Submit food orders to the kitchen staffs Ensure customers satisfied with their meal work with kitchen staffs to resolve any complaints and process...

  • Service Crew Member

    3 weeks ago


    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Crew Member to join our team at RELIANCE SERVICE MANAGEMENT PTE. LTD.Key ResponsibilitiesOrder Taking and Service Delivery: Responsible for taking orders and serving food and beverages to guests in a timely and efficient manner.Customer Interaction: Polite, friendly, and well-groomed,...

  • Service Crew Member

    5 days ago


    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Job SummaryWe are seeking a skilled Service Crew to join our team at RELIANCE SERVICE MANAGEMENT PTE. LTD. As a Service Crew, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key ResponsibilitiesTake orders and serve food and beverages to guests in a timely and efficient mannerVerify...

  • Service Crew Member

    2 weeks ago


    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Service Crew Job SummaryAt RELIANCE SERVICE MANAGEMENT PTE. LTD., we are seeking a skilled Service Crew to join our team. As a Service Crew, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Take orders and serve food and beverages to guests in a timely and...


  • Singapore CHARTERHOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesWe seek a dynamic and experienced Head of IT Service Management (ITSM) to lead our client ITSM function within the banking/financial services industry. The ideal candidate will have a strong background in managing IT services across cloud and on-premise environments, ensuring alignment with business goals while driving operational...


  • Singapore BARCODE MARKETING PTE. LTD. Full time

    Job Title: Head BaristaBARCODE MARKETING PTE. LTD. is seeking a highly skilled and experienced Head Barista to join our team. As a key member of our cafe, you will be responsible for overseeing the daily operations, ensuring the highest standards of beverage preparation and customer service.Key Responsibilities:Beverage Preparation & Quality Control:Develop...