Sales and Service Operations Manager
2 days ago
The Talent Trader Group is looking for a highly skilled Sales and Service Operations Manager to lead our elevator service and maintenance team. In this role, you will be responsible for developing and implementing sales strategies to drive new business growth and securing contract renewals.
- Main Responsibilities:
- Lead the development and implementation of sales strategies to drive new business growth and secure contract renewals.
- Oversee the day-to-day operations of the elevator service and maintenance team, ensuring efficient and effective service delivery.
- Collaborate with cross-functional teams to identify and address customer needs, proposing tailored solutions.
- Analyse service and sales data to identify trends, optimise processes and recommend improvements.
- Manage a team of service technicians and sales representatives, providing coaching, training and performance management.
Requirements:
- Minimum 3 years of experience in a service sales preferably in the elevator Industry.
- Demonstrated success in leading and motivating a team of service technicians and sales professionals.
- Excellent customer service skills, with the ability to build and maintain strong client relationships.
- Proficient in data analysis, process improvement and problem-solving.
- Strong communication and presentation skills, with the ability to effectively liaise with stakeholders at all levels.
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