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Service Supervisor
2 months ago
SAUTE EARTH FOOD PTE. LTD. is seeking a highly skilled and experienced Service Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our restaurants and ensuring that our customers receive exceptional service.
Key Responsibilities:- Staff Management: Recruit, train, and supervise staff to ensure they are equipped to provide excellent customer service. Organize regular appraisals and provide recommendations for confirmation or promotion.
- Budget Management: Provide monthly expenditure estimates and ensure that budgets are well managed.
- Compliance: Ensure that our restaurants adhere to licensing, hygiene, and health and safety legislation and guidelines.
- Marketing and Sales: Develop and implement marketing strategies to increase sales and promote our brand. Upsell products and secure events to drive revenue.
- Inventory Management: Order supplies within budget and manage stock levels to ensure inventory is always up to date. Maintain good relationships with suppliers.
- Customer Service: Handle customer inquiries and complaints in a timely manner. Ensure that all staff are trained to provide excellent customer service.
- Financial Management: Maintain accurate financial records and ensure that all paperwork is submitted accurately.
- Operations Planning: Plan and oversee staff duty rosters and manage sales to ensure minimum monthly targets are met.
- Management Support: Work closely with management to achieve maximum profitability and a positive brand image.
Requirements:
- Proven experience in a similar role
- Strong leadership and management skills
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of marketing and sales principles
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment