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Technical Systems Specialist
2 weeks ago
Job Title: IT Technical Support Specialist
We are seeking a highly motivated and detail-oriented individual to provide first-level technical support, manage user queries, and assist with system monitoring.
Key Responsibilities:- Provide first-level technical support and troubleshooting for products and systems.
- Handle user queries and incidents through ticketing systems efficiently.
- Document technical issues and maintain knowledge bases effectively.
- Conduct basic system health checks and monitoring activities regularly.
- Elevate complex technical issues to relevant teams in a timely manner.
Administrative & Financial Management:
- Process procurement requests and maintain strong vendor relationships.
- Track milestone payments and prepare necessary payment documentation accurately.
- Monitor and update project budgets to ensure financial transparency.
- Generate regular financial reports and reconciliations to stakeholders.
- Maintain proper documentation for audit purposes securely.
- Bachelor's degree or Diploma in Information Technology, Computer Engineering, or related disciplines.
- No prior work experience is required; however, relevant training or certifications are beneficial.
- Proficient in IT troubleshooting and basic networking concepts.
- Skilled in Microsoft Office Suite; experience with data analytics tools is an added advantage.
- Detail-oriented with excellent documentation and project tracking skills.
- Basic understanding of financial processes and procedures.
- Effective communicator with strong customer service orientation and interpersonal skills.
- Capable of multitasking, problem-solving, and working collaboratively within a team environment.
- Knowledge of Cloud systems, Networking, Splunk, Tenable, and ITIL principles will be advantageous.
