Technical Support Specialist for Critical Infrastructure

4 days ago


Singapore THALES SOLUTIONS ASIA PTE. LTD. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Thales Solutions Asia Pte. Ltd.

Job Summary

The successful candidate will be responsible for providing technical support and maintenance services for our Seamless Identity Management Platform for Experience (SIMPLE) system in Singapore Changi Airport.

This is a challenging role that requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment.

About You

To be successful in this role, you will need:

  • A minimum of 1-2 years of experience in supporting network, security, server, and UPS systems.
  • Strong knowledge of IT Service Management (ITSM) standards, processes, guidelines, and best practices.
  • CCNA certification or equivalent experience.
  • Diploma or Bachelor's Degree in an IT/Engineering discipline.
Responsibilities

The Technical Support Specialist will be responsible for:

  • Providing field support for corrective maintenance, troubleshooting, and preventive maintenance activities.
  • Performing software testing and configuration verification.
  • Managing spares provisioning, support, and test equipment.
  • Collaborating with vendors for calibration services.
About the Salary

The estimated salary for this role is SGD $60,000 - SGD $80,000 per annum, depending on experience.



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