Airport Passenger Service Officer

4 weeks ago


Singapur, Singapore AM RECRUITMENT PTE. LTD. Full time
Job Title: Passenger Service Officer @ Changi Airport

We are seeking a highly skilled and experienced Passenger Service Officer to join our team at Changi Airport. As a key member of our customer service team, you will be responsible for ensuring a smooth and enjoyable experience for our passengers.

Key Responsibilities:
  • Provide exceptional customer service to passengers, responding to their queries and resolving any issues in a timely and professional manner.
  • Work collaboratively with our team to ensure seamless check-in and departure processes.
  • Lead and motivate a team of passenger service agents to deliver high-quality service.
  • Make informed decisions to ensure passenger satisfaction and loyalty.
  • Develop and implement strategies to improve customer service standards and processes.
Requirements:
  • Diploma in Service, Hospitality, Tourism, or related disciplines.
  • Excellent communication and interpersonal skills.
  • Proficient in English and a second language for effective communication with international passengers.
  • Ability to work 6 days a week, rotational shifts (morning, afternoon, overnight).
  • Willingness to work in a fast-paced environment and adapt to changing situations.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.

At AM Recruitment Pte Ltd, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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