Healthcare Support Specialist
4 weeks ago
About the Role
International SOS is seeking a skilled Healthcare Support Specialist to join our team. As a key member of our TRICARE Provider Support Services (TPSS) team, you will play a vital role in providing comprehensive healthcare management and related support services to beneficiaries enrolled in the TRICARE Overseas Program (TOP).
Key Responsibilities:
- Provide efficient and effective claims and general customer service delivery to TOP providers and beneficiaries.
- Act as a point of contact and educator for Host Nation Providers (HNP), proactively addressing their needs and concerns.
- Interface with operational staff, TOP Regional Provider Network Management Services, TOP Network Claims, and TOP NQC team members to facilitate accurate and timely processing of claims.
- Undertake broader projects within the TOP Provider Network Management organization as assigned.
Key Skills and Qualifications:
- Minimal GCE A Level education or equivalent.
- Successful completion of background checks and security clearance.
- Experience working in a customer service environment.
- 2 years of experience working in a contact centre or service delivery (operations) environment.
- Excellent written and oral English Language skills to business standard.
- Other languages beneficial, particularly Korean or Tagalog.
- Customer Service Mindset.
- Research and Analysis.
- Excellent attention to detail.
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