Salon Operations Manager

3 days ago


Singapore beBeeMotivation Full time $3,000 - $6,000

Job Title: Senior Salon Operations Manager

About the Job:

  • The Senior Salon Operations Manager is responsible for leading and managing the daily operations of a busy salon, ensuring high standards of customer service and staff performance.
  • This role acts as a key leader and role model to the salon team, creating a welcoming and professional environment for clients and staff alike.

Key Responsibilities:

  1. Recruit, train, supervise and develop salon staff members.
  2. Motivate and manage team performances, handle conflict resolution and maintain positive working relationships.
  3. Monitor staff productivity and provide coaching or disciplinary action as needed.
  4. Ensure exceptional customer service and client satisfaction by maintaining a clean and organized salon environment.
  5. Handle customer feedback, complaints and service recovery professionally.
  6. Oversee daily operations including opening and closing duties, ensuring seamless services delivery.
  7. Promote salon services, packages and retail products through effective marketing strategies.
  8. Monitor and achieve sales targets, service goals and client retention metrics.

Required Skills and Qualifications:

  • Excellent leadership and management skills.
  • Proven track record in team management and development.
  • Strong communication and interpersonal skills.
  • Ability to work effectively under pressure and meet deadlines.
  • Knowledge of industry trends and best practices.

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.

Others:

  • Committed to providing an exceptional customer experience.
  • Strive for excellence in all aspects of the job.
  • Embody the company values and culture.

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