Survey Operations Consultant

24 hours ago


Singapore beBeeClientSuccess Full time
Job Title:

Client Success Survey Specialist

About the Role:

This is a contract position until December 2025.

Main Responsibilities:

Operations:

  • Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction.

Strategy Development:

  • Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates.

Questionnaire Design:

  • Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency.

Sampling Methodology:

  • Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data.

Data Analytics:

  • Leverage data analytics tools to validate and verify the quality of survey data. Explore alternative data sources and apply imputation methods to handle incomplete data.

Data Analysis & Reporting:

  • Analyze collected data and produce clear, actionable reports, using data visualization tools to present findings effectively to stakeholders.

Dissemination Strategy:

  • Develop and execute strategies to raise awareness of statistical products and ensure they meet the diverse needs of various societal segments.

Programme Highlights:

  • Gaining practical experience in survey operations and statistical processes.
  • Rotating through different roles to understand various aspects of the department.

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