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Ambassador of Hospitality Excellence

1 week ago

Singapore M Hotel Singapore Full time
Key Responsibilities

We are seeking an accomplished Hotel Ambassador Lead who embodies our commitment to luxury hospitality.

  • Ensure all VIP rooms are checked and amenities replenished before guest arrival.
  • Greet and bid farewell to VIP guests, setting the tone for a memorable experience.
  • Nurture close relationships with house guests, offering bespoke services and support.
  • Thoroughly address guest complaints and resolve issues efficiently.

Coordinate with the Reception team to drive KPI achievement and revenue growth.

Collaborate with the Duty Manager on complaint handling and develop strategies for improvement.