Senior Crisis Management Specialist

2 weeks ago


Singapore Monetary Authority of Singapore Full time
About the Role

We are seeking a highly skilled and experienced individual to lead our Consular Response Centre (CRC) team as a Senior Crisis Management Specialist. As a key member of our team, you will be responsible for coordinating responses to consular calls and emails from Singaporeans and their families who require assistance.

Key Responsibilities:

  • Coordinate with MFA Overseas Missions and HQ departments to ensure timely and effective response to requests from the public
  • Maintain accurate records of all consular interactions and ensure follow-up actions are taken
  • Develop and implement SOPs for CRC operations and collaborate with other domestic agencies to enhance crisis management capabilities
  • Supervise and train team members on best practices for responding to crises and emergencies

Requirements:

  • Strong communication, planning, and administrative skills
  • 4-5 years of experience in a similar capacity with supervisory functions
  • Able to work independently and remain calm under pressure
  • Familiarity with fast-paced environments and ability to manage multiple priorities


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