Cafe Service Manager

18 hours ago


Singapore CROSSINGS SOCIAL VENTURES PTE. LTD. Full time
About the Role

We are a social enterprise cafe serving quality food at a good price. As a Cafe Service Supervisor, you will play a key role in delivering a high level of service to our guests.

Key Responsibilities
  1. Guest Experience
  • Welcome and settle down guests according to our high standards.
  • Taking food and drinks orders and providing recommendations where needed.
Team Management
  • Coordinate communication between front of house and back of house staff.
  • Support the Cafe Manager in administrative duties, including dealing with vendors, staff roster, billing, daily reports, and duty assignments.
Quality and Safety
  • Conduct regular checks of all areas of the cafe to ensure cleanliness and tidiness at all times.
  • Ensure the functionality of all facilities.
Staff Development
  • Support staff members who are from special needs backgrounds.
  • Conduct briefings and updates to the staff.
Customer Feedback
  • Gather guests' feedback and recommend improvements to our menus.
  • Handle and resolve issues or complaints in a professional manner.
Additional Responsibilities
  • Perform any other appropriate duties and responsibilities as assigned by the Cafe Manager.
Requirements
  • Team Worker
  • Able to Multitask
  • Food Safety
  • Interpersonal Skills
  • Encourage team work
  • Customer Satisfaction
  • Microsoft Word
  • Customer Service
  • Scheduling
  • People Management

  • Part-time cafe crew

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