Cafe Service Manager
18 hours ago
We are a social enterprise cafe serving quality food at a good price. As a Cafe Service Supervisor, you will play a key role in delivering a high level of service to our guests.
Key Responsibilities- Guest Experience
- Welcome and settle down guests according to our high standards.
- Taking food and drinks orders and providing recommendations where needed.
- Coordinate communication between front of house and back of house staff.
- Support the Cafe Manager in administrative duties, including dealing with vendors, staff roster, billing, daily reports, and duty assignments.
- Conduct regular checks of all areas of the cafe to ensure cleanliness and tidiness at all times.
- Ensure the functionality of all facilities.
- Support staff members who are from special needs backgrounds.
- Conduct briefings and updates to the staff.
- Gather guests' feedback and recommend improvements to our menus.
- Handle and resolve issues or complaints in a professional manner.
- Perform any other appropriate duties and responsibilities as assigned by the Cafe Manager.
- Team Worker
- Able to Multitask
- Food Safety
- Interpersonal Skills
- Encourage team work
- Customer Satisfaction
- Microsoft Word
- Customer Service
- Scheduling
- People Management
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