Patient Care Specialist
2 days ago
We are seeking a Patient Care Specialist to join our team at Orchard location. As a Patient Care Specialist, you will be responsible for providing exceptional patient care and ensuring their confidentiality at all times.
Key Responsibilities:- Conduct regular visits to wards to check on patients' well-being, address requests, potential feedbacks, and complaints.
- Provide service recovery for potential feedback or complaints addressed.
- Redirect patients based on mitigating routes during different phases of renovation or lift prioritization based on an emergency matrix.
- Escala crucial issues to Service Executive if beyond scope for service recovery.
- Report and track patients whom service recovery has been provided to.
We are Recruit Express Pte Ltd, a leading recruitment agency dedicated to connecting talented individuals with top employers in the industry.
RequirementsTo be successful in this role, you will need:
- Mircosoft Excel skills
- Strong interpersonal skills
- Service recovery experience
- Administration and data entry skills
- Adaptability and good communication skills
- Customer satisfaction experience as a customer service representative
We offer a competitive salary of $2700 per month and opportunities for professional growth and development in a dynamic work environment.
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