Patient Care Specialist

2 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Summary

We are seeking a Patient Care Specialist to join our team at Orchard location. As a Patient Care Specialist, you will be responsible for providing exceptional patient care and ensuring their confidentiality at all times.

Key Responsibilities:
  • Conduct regular visits to wards to check on patients' well-being, address requests, potential feedbacks, and complaints.
  • Provide service recovery for potential feedback or complaints addressed.
  • Redirect patients based on mitigating routes during different phases of renovation or lift prioritization based on an emergency matrix.
  • Escala crucial issues to Service Executive if beyond scope for service recovery.
  • Report and track patients whom service recovery has been provided to.
About Us

We are Recruit Express Pte Ltd, a leading recruitment agency dedicated to connecting talented individuals with top employers in the industry.

Requirements

To be successful in this role, you will need:

  • Mircosoft Excel skills
  • Strong interpersonal skills
  • Service recovery experience
  • Administration and data entry skills
  • Adaptability and good communication skills
  • Customer satisfaction experience as a customer service representative
What We Offer

We offer a competitive salary of $2700 per month and opportunities for professional growth and development in a dynamic work environment.



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