Senior Officer

2 weeks ago

Singapore beBeeOperator Full time $80,000 - $120,000

Job Overview

We are seeking an experienced professional to join our team as a Senior Officer, responsible for operating and maintaining computer systems.

The successful candidate will work in a dynamic environment, performing shift duty on rotation, and be responsible for running day-to-day computer operations and providing helpdesk functions.

Key Responsibilities
  • Monitor software and hardware facilities, including operating systems, application systems, ATM, and network equipment, and respond to exceptions according to Standard Operating Procedures.
  • Monitor application job flow scheduled by job scheduling software, and respond to exceptions according to Standard Operating Procedures.
  • Perform reports printing and distribution.
  • Manage IT-related incidents and problems reported via phone call or email from staff.
  • Maintain Incident Logs for incidents and problems for all software, hardware, and applications being monitored.
  • Perform job submission, backup, recovery, and restart in accordance with SOP or approved ad-hoc requests.
  • Perform first-level system and batch problem determination and resolution, and escalate to second and third levels according to Standard Operating Procedures.
  • Assist the Operations Manager to enhance the operations process and procedure.
Requirements
  • Minimum degree in IT or Computer Science from a recognized institution with at least 5 years of working experience in relevant work area.
  • Experience in operating AS400, Mainframe, Open System (Unix and Windows) platform.
  • Proficient in using MS Office Suite of products, Remedy incident ticketing system, and TrueSight monitoring tools.
  • Good communication and interpersonal skills.
  • Proven ability to work independently and under pressure.
  • Demonstrate leadership to manage daily workload.
Benefits

You will be part of a dynamic team and have the opportunity to develop your skills and career. We offer a competitive salary and benefits package.

Location

Pasir Gudang, Johore, Malaysia

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