Head of Collections
4 weeks ago
Job Summary:
As the Head of Collections, you will be responsible for managing the collection shop for Consumer Financial Services and Emerging Business. This includes managing delinquent accounts, reducing specific provision and non-performing loans (NPL), and improving collection and recovery performance.
Key Responsibilities:
- Manage delinquent accounts for Consumer and Emerging Business products
- Reduce specific provision (SP) and NPL through rehabilitation, co-operative exit, and security enforcement
- Manage Collection Hub operations for Malaysia early delinquency accounts
- Develop and implement collection strategies to improve collection and recovery performance
- Manage Collection Expenses within budget and ensure compliance with internal, Group Office, and regulatory policies and processes
- Approve proposals under the NPL Approval Authority Limit on Credit & Operational matter; Debt Abandonment; provisions and write-off
- Maintain satisfactory control and compliance to internal, Group Office, and regulatory policies and processes
- Support management's objective in improving staff engagement score (ESS)
- Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc
Requirements:
- Strong knowledge and hands-on experience in Collections and Recovery process;
- Knowledge and practical experience of litigation process as well as the regulatory requirements;
- Practical knowledge and experience on loans products, collections and recovery systems;
- Practical knowledge and experience in credit underwriting and risk;
- Experience in establishing plans, processes and managing resources.
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