CyberArk Support Specialist

7 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About PERSOLKELLY SINGAPORE PTE. LTD.

We are a leading recruitment agency in Singapore, providing top talent to various industries. Our team is dedicated to helping job seekers find their dream roles and achieve their career goals.

CyberArk Support Specialist Job Description

Job Title: CyberArk Support Specialist

Location: Singapore

Salary: $60,000 - $80,000 per annum (dependent on experience)

Job Type: Full-time

Industry: IT & Technology

Job Category: Customer Service / Technical Support

We are seeking an experienced CyberArk Support Specialist to join our team in Singapore. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:
  • User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
  • Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
  • Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
  • Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
  • Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
  • Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
  • Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
  • Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
  • Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.
Qualifications:
  • Minimum of 1 years of experience with IT support, including handling user queries and managing credentials.
  • Proven experience in managing change management processes and verifying change details.
  • Familiarity with CyberArk PAM (Privileged Access Management) solutions is a plus point
  • Any experience in other Privileged Access Management is advantageous
Benefits:
  • Competitive salary
  • Opportunities for professional growth and development
  • A supportive and dynamic work environment
How to Apply:

If you are a motivated and experienced individual looking for a new challenge, please submit your application through our website.



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