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Dynamic Customer Service Leader
3 weeks ago
The role of Business Customer Support Team Lead is a key position within the organization.
Job Description:This leadership role involves overseeing the Business Customer Support team, ensuring an exceptional level of service by establishing and maintaining Quality Assurance and Quality Control processes.
The ideal candidate will have experience in customer service, preferably in B2B/B2C support sector, with at least 2 years of experience in leading and managing a team. Strong analytical skills with the ability to read and interpret data to make informed decisions are required. Excellent problem-solving skills and attention to detail are essential for success in this role.
Responsibilities include meeting business objectives, ensuring product knowledge within the team, maintaining focus on business customers, performing regular audits of communications, implementing action plans and escalation procedures, developing and maintaining key performance metrics and Service Level Agreements (SLAs), defining and implementing procedures and policies, and actively following up on information from business customers to drive continuous improvement.
This is a mid-senior level full-time position in the Information Technology job function.
Required Skills and Qualifications:- Customer service expertise with experience in B2B/B2C support sector
- Leadership and management experience with strong people management skills
- Analytical and problem-solving skills with attention to detail
- Able to work in a fast-paced environment and adapt quickly to new skills
This role offers opportunities for professional growth and development, a chance to work in a dynamic and inclusive environment, and the possibility to contribute to the organization's mission to provide excellent customer service.
Additional Information:We celebrate our diversity and promote inclusivity in the workplace. If you want to find out more about what it's like to work here, visit our website. You can also follow us on LinkedIn and Instagram to stay updated on life at our company.
