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APAC Aftermarket Performance Enhancement Leader

2 months ago

Singapore Carrier Full time

About the Role

At Carrier, we are seeking an experienced APAC Aftermarket Strategy Leader to drive the development and execution of strategic initiatives that enhance our aftermarket business performance across all product segments in the region.

Key Responsibilities:

  • Develop and implement an accelerated comprehensive aftermarket strategy aligned with the company's overall goals and objectives for the APAC region, providing vision and defining a roadmap for organizational alignment and execution.
  • Lead market analysis and identify growth opportunities from a segment entitlement lens, including expansion into new markets and segments, competitive positioning, and customer needs assessment.
  • Partner with engineering, digital, strategic marketing, and P&L leaders to consider both lifecycle and connected offerings globally and how to strategically convert to service offerings that address customer needs.
  • Build strong relationships with key stakeholders, including customers, partners, and internal teams, to drive collaboration and alignment in implementing aftermarket initiatives.
  • Participate in the Global Carrier level services council to drive strategic alignment and share insights across business units.
  • Drive revenue growth and profitability through effective pricing strategies, product portfolio optimization, growing aftermarket parts capture, and service excellence.
  • Work with respective countries and Marketing teams to develop and execute country-specific marketing and sales plans, including promotional campaigns, product launches, and customer engagement activities.
  • Monitor industry trends, regulatory changes, and technological advancements to anticipate market shifts and adjust strategies accordingly.
  • Establish cadence, performance metrics, and KPIs to track progress, analyze results, and drive accountability for achieving targets.

Requirements

We are looking for a high-energy, highly collaborative service and/or aftermarket athlete with a proven ability to join the team, lead the charge, and be the change agent in one of Carrier's fastest-growing segments. If this is you, get in touch.

As a minimum, you must have:

  • Bachelor's degree in Business Administration, Marketing, Engineering, or related field; MBA preferred.
  • Minimum of 8 years of experience in strategic leadership roles with a focus on aftermarket sales and service.
  • Proven track record of developing and implementing successful aftermarket strategies that drive revenue growth and profitability.
  • Strong problem-solving, business acumen, analytical skills, and strategic thinking capabilities.
  • Excellent communication, negotiation, and relationship-building skills with the ability to communicate to people at all levels both internally and externally.
  • Demonstrated leadership of successful process improvement initiatives. Demonstrated focus on process development and implementation that spans organizational boundaries.
  • Knowledge of APAC market dynamics, industry trends, and regulatory requirements.
  • Competent in Enterprise systems such as Salesforce, SAP, Power BI, etc.
  • Willingness to travel within the region as needed.
  • Experienced in HVAC industry or related sectors, business analytics, digital offerings, P&L experience in Service and Aftermarket preferred.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our Commitment to You

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.