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Dedicated Customer Service Expert

2 weeks ago

Singapore beBeeCustomer Full time

Job Title: Dedicated Customer Service Expert

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We are seeking a highly organized and detail-oriented professional to fill the role of Customer Service and Administrative Assistant. This dual-role position involves handling customer inquiries, providing administrative support, and ensuring seamless day-to-day office operations.

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Key Responsibilities:

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  • Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
  • Provide accurate information about products, services, pricing, and delivery timelines.
  • Process customer orders, returns, and exchanges efficiently.
  • Handle customer complaints with empathy and escalate unresolved issues to the appropriate department.
  • Maintain and update customer records in the CRM system.
">

Administrative Duties:

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  • Perform general office duties including data entry, filing, and documentation.
  • Prepare and manage correspondence, reports, and other documents.
  • Maintain office supplies inventory and place orders when necessary.
  • Assist with scheduling meetings, appointments, and travel arrangements.
  • Support internal departments with various administrative tasks as required.
">

Requirements:

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  • Proven experience in a customer service or administrative role.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and multitasking abilities.
  • Ability to work independently and as part of a team.
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