APAC Customer Experience Specialist

1 week ago

Singapore beBeeCustomerSuccess Full time $4,000 - $6,000

We are seeking a highly motivated and organized Customer Success Coordinator to join our team in APAC.

This is a key role that plays a vital part in supporting the APAC Region Customer Success Coordinators and Customer Service Team. The ideal candidate will be responsible for establishing strong partnerships with each member of the Customer Service Team to ensure accurate service orders and repairs, achieve high levels of customer satisfaction, and contribute significantly to the department and company sales and service volume goals.

Key Responsibilities

  • Order Acquisition and Fulfilment: Manage the order acquisition and fulfilment process, including pre and post-sales support activities.
  • Customer Representation: Represent the customer within our internal organization, translating their requirements into tangible process parameters.
  • Shipment and Delivery: Follow up on the shipment and delivery of goods.
  • Invoicing: Ensure correct and timely invoicing.
  • Documentation: Communicate, organize, and properly follow up on contractual documents like COO, L/C's, and

To succeed in this role, you will need to possess excellent communication skills, be able to work independently, and have a strong attention to detail. You will also need to be proficient in Microsoft Office and have experience working in a fast-paced environment.

If you are a results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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