Patient Services Coordinator
6 days ago
Job Overview:
We are a dynamic dental practice located in Jurong, Singapore. We are committed to providing exceptional patient care and are seeking a highly skilled Patient Service Officer to join our team.
The successful candidate will be responsible for managing patient appointments, answering phone calls, and responding to emails. They will also be required to maintain accurate records of patient interactions and ensure that all necessary documents are filed accordingly.
We are looking for a candidate who is proactive, efficient, and able to prioritize tasks effectively. They will also be responsible for resolving any issues or complaints that may arise.
This is a full-time position that requires a minimum of Secondary School/O Level qualification. The ideal candidate will be fluent in English and Mandarin, with the ability to communicate effectively with patients from diverse backgrounds.
The Patient Service Officer will play a critical role in ensuring that our patients receive exceptional care and service. They will be responsible for building and maintaining relationships with new and existing patients, as well as resolving any issues or complaints that may arise.
Responsibilities:
Manage patient appointments and scheduling.
Answer phone calls and respond to emails.
Maintain accurate records of patient interactions.
Ensure that all necessary documents are filed accordingly.
Resolve any issues or complaints that may arise.
Build and maintain relationships with new and existing patients.
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