Senior Desktop Support Engineer

24 hours ago


Singapore ITCAN PTE. LIMITED Full time
Job Description for Senior Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirements

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Azure Administrator Associate; and
  • Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Key Skills

Video Conferencing

Written English

Windows 10

Azure

Ticketing

Laptops

Active Directory

Microsoft Office 365

Problem Management

Service Desk

Microsoft Windows

Team Lead

Customer Satisfaction

Incident Management

Ability to Prioritize



  • Singapore PEOPLESEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSenior IT/Desktop Support Engineer Our client is looking for an experienced support engineer to provide technical assistance to end-users and maintain the smooth operations of the desktop environment.Responsibilities: Provide first-level technical support for desktop hardware, software and peripherals. Troubleshoot and resolve...


  • Singapore PEOPLESEARCH PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Desktop Support Engineer to join our team at PeopleSearch Pte. Ltd. as a Senior IT/Desktop Support Specialist.Key ResponsibilitiesProvide first-level technical support for desktop hardware, software, and peripherals.Troubleshoot and resolve issues related to desktop systems, including hardware failures, software...


  • Singapore ITCAN PTE. LIMITED Full time

    Job Description for Senior Desktop Support EngineerThis position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.Key...


  • Singapore MyCareersFuture Full time

    **Job Summary**MyCareersFuture is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing exceptional customer service and technical support for end-user services.**Key Responsibilities:**Provide top-notch customer service to ensure customer satisfaction.Identify, diagnose,...


  • Singapore MyCareersFuture Full time

    Roles & Responsibilities Role:Desktop Support Engineer Job Description Install,upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide user data and application...


  • Singapore PEOPLESEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesDesktop Support Engineer Our client is looking for an experienced support engineer to provide technical assistance to end-users and maintain the smooth operations of the desktop environment.Responsibilities Provide first-level technical support for desktop hardware, software and peripherals. Troubleshoot and resolve issues related...


  • Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRole:Desktop Support EngineerJob Description Install,upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide user data and application recovery Use...


  • Singapore MyCareersFuture Full time

    **Job Summary**MyCareersFuture is seeking a highly skilled Senior Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for the deployment and support of our Desktop / EUC environment.**Key Responsibilities:**Deploy and support Desktop / EUC environment for a large European bankProvide Desktop solutions...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job DescriptionJob Summary:The Desktop Support Engineer will provide technical support and maintenance for desktop computers, laptops, and other related equipment. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent problem-solving skills.Key Responsibilities:Provide technical support and maintenance...


  • Singapore MyCareersFuture Full time

    **Job Summary**We are seeking a highly skilled and experienced Desktop Support Specialist to join our team at MyCareersFuture. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, ensuring that their desktop and laptop issues are resolved promptly and efficiently.**Key...


  • Singapore NCS PTE. LTD. Full time

    About the RoleNCS PTE. LTD. is a leading technology services firm with a strong presence in Asia Pacific. We partner with governments and enterprises to advance communities through technology. Our team of 10,000-strong experts across 49 specialisations provides differentiated and end-to-end technology services to clients with our NEXT capabilities of...


  • Singapore TANGSPAC CONSULTING PTE LTD Full time

    Job SummaryWe are seeking a highly skilled Senior Desktop Support Specialist to join our team at TANGSPAC CONSULTING PTE LTD. As a key member of our IT department, you will be responsible for the deployment and support of Desktop / EUC environment for our organization.Key ResponsibilitiesDeploy and support Desktop / EUC environment to ensure seamless user...


  • Singapore ALPHAEUS PTE. LTD. Full time

    Responsibilities:Handling PC support, Laptop, Outlook, Windows and MacSoftware and hardware troubleshooting-Support on desktops, notebooks, printers, scanners hardware componentsResponsible for providing excellent support and timely serviceRectify simple IT fault like cleaning of disk drives and jammed laser printersInstall and uninstall of software from...


  • Singapore SSQUAD PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are seeking a skilled Desktop Support Engineer with 1-2 years of experience to join our team in Singapore. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring a smooth operation of desktop and laptop environments.Key...


  • Singapore LYNX INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications)...


  • Singapore RECRUIT EXPERT PTE. LTD. Full time

    Job SummaryWe are seeking a skilled Desktop Support Engineer to join our team at RECRUIT EXPERT PTE. LTD.Key ResponsibilitiesProvide desktop support services to end-users, including password resets, printer configurations, and troubleshooting Windows 7 and above.Escalate complex issues to Level 2 support teams as needed.RequirementsDiploma in Computer...


  • Singapore MyCareersFuture Full time

    Roles & Responsibilities Job Description : Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers 路 Provide user data and application recovery 路 Use diagnostic...


  • Singapore NCS PTE. LTD. Full time

    Roles & ResponsibilitiesNCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its...


  • Singapore LYNX INFOTECH PTE. LTD. Full time

    Desktop Support EngineerLynx Infotech Pte. Ltd. is seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop devices, ensuring seamless operations and minimizing downtime.Key Responsibilities:Manage desktop devices, including hardware, software,...


  • Singapore MyCareersFuture Full time

    Job SummaryWe are seeking a skilled Desktop Support Engineer L1 to join our team at MyCareersFuture. As a Desktop Support Engineer L1, you will be responsible for providing day-to-day local and remote desktop support, troubleshooting and resolving hardware, software, and application issues.Key ResponsibilitiesProvide first and second-level contact and...