Hospitality Service Specialist
1 day ago
We are seeking a highly skilled Hospitality Service Specialist to join our team at Laguna Hotel Holdings PTE. LTD.
About the RoleThis is an exciting opportunity for a dedicated and customer-focused individual to provide exceptional service in our food and beverage department. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive the highest level of service and satisfaction.
Key Responsibilities- Serve food and beverages to guests in accordance with our high standards of quality and presentation.
- Maintain the cleanliness and organization of the service area to ensure efficient and effective operation.
- Familiarize yourself with our menu offerings, including ingredients, preparation methods, portion sizes, and presentation styles, to deliver personalized service and maximize guest satisfaction.
- Practice suggestive selling techniques to enhance food and beverage sales and improve guest satisfaction.
- Accurately process orders from point-of-sale systems and efficiently communicate with kitchen staff to ensure timely delivery.
- Verify guest satisfaction and promptly report any issues or complaints to supervisors or managers.
- Handle guest payments and invoices in a professional and courteous manner.
- Demonstrated knowledge of various types of food and beverages is an asset.
- Excellent English communication skills (written and verbal) are essential.
- Chinese language proficiency is an added advantage.
- Pleasant personality with strong interpersonal and communication skills.
- Company transportation provided.
- Uniforms and duty meals provided, along with F&B discounts, dental, and medical benefits.
- Employee room rate globally, learning and development opportunities, and staff recognition awards.
The estimated annual salary for this position is around SGD 35,000 - 40,000, depending on experience and qualifications.
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