Hospitality Service Specialist

1 day ago


Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Hospitality Service Specialist to join our team at Laguna Hotel Holdings PTE. LTD.

About the Role

This is an exciting opportunity for a dedicated and customer-focused individual to provide exceptional service in our food and beverage department. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities
  • Serve food and beverages to guests in accordance with our high standards of quality and presentation.
  • Maintain the cleanliness and organization of the service area to ensure efficient and effective operation.
  • Familiarize yourself with our menu offerings, including ingredients, preparation methods, portion sizes, and presentation styles, to deliver personalized service and maximize guest satisfaction.
  • Practice suggestive selling techniques to enhance food and beverage sales and improve guest satisfaction.
  • Accurately process orders from point-of-sale systems and efficiently communicate with kitchen staff to ensure timely delivery.
  • Verify guest satisfaction and promptly report any issues or complaints to supervisors or managers.
  • Handle guest payments and invoices in a professional and courteous manner.
Requirements
  • Demonstrated knowledge of various types of food and beverages is an asset.
  • Excellent English communication skills (written and verbal) are essential.
  • Chinese language proficiency is an added advantage.
  • Pleasant personality with strong interpersonal and communication skills.
Benefits
  • Company transportation provided.
  • Uniforms and duty meals provided, along with F&B discounts, dental, and medical benefits.
  • Employee room rate globally, learning and development opportunities, and staff recognition awards.
Compensation Package

The estimated annual salary for this position is around SGD 35,000 - 40,000, depending on experience and qualifications.



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