Customer Experience Specialist
2 days ago
We are seeking a highly skilled Customer Experience Specialist to join our team at Nala Employment Pte. Ltd. in Singapore.
Job DescriptionThis role is perfect for individuals with a passion for delivering exceptional customer experiences and a flair for interior design. As a Customer Experience Specialist, you will work closely with our sales team to provide expert advice on premium furniture offerings, creating bespoke designs that exceed client expectations.
You will be responsible for managing the end-to-end order process, from custom furniture layouts to ensuring accuracy in production and logistics. Your technical skills in AutoCAD will enable you to create precise designs and layouts, making you an invaluable asset to our team.
Key Responsibilities:- Provide expert advice to clients on premium furniture offerings, answering questions and assisting with custom furniture layouts using AutoCAD.
- Manage the end-to-end order process, coordinating with production and logistics, and ensuring accuracy in customized designs.
- Support the sales team by preparing and interpreting technical drawings or layouts in AutoCAD, aiding in presentations to clients for custom furniture solutions.
- Assist clients in visualizing how pieces fit within spaces by creating layout proposals or adjustments in AutoCAD, offering a tailored customer experience.
- Minimum Diploma in business or related field.
- Background in furniture, interior design, or related fields, with proven AutoCAD experience to handle custom designs or space planning.
- Proficiency in discussing technical details with clients and sales teams, and in translating customer needs into precise AutoCAD layouts.
- Ability to manage design specifications accurately, ensuring seamless order processing and fulfillment.
Salary: SGD 45,000 - 60,000 per annum (depending on experience).
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