Reliable Systems Expert

7 days ago

Singapore beBeeInfrastructure Full time $90,000 - $120,000
System Reliability Specialist

At Xtremax, we rely on our System Reliability Specialists to ensure the optimal performance and efficiency of mission-critical systems. This critical role involves working closely with developers, product managers, and user support teams to monitor system performance, resolve technical issues, and implement preventive measures. Your contributions will directly impact the reliability and uptime of our services.

Responsibilities include:
  • Monitoring and analyzing product runtime environments to ensure optimal system performance.
  • Implementing continuous improvement strategies to enhance system reliability and efficiency.
  • Managing application and security incidents, performing problem determination, and coordinating with internal teams and vendors for resolution.
  • Escalating issues as necessary to minimize business impact.


Operational Processes & Compliance
Develop and maintain operations and process guides to meet audit and compliance requirements. Handle day-to-day operational activities, analyze performance data, and prepare status reports for stakeholders and management. Ensure operational processes align with industry standards. Conduct periodic compliance drills and support audit preparation.

Team Coordination & Support
Lead and coordinate with operations teams and vendors to ensure 24/7 system support availability. Facilitate communication between teams to resolve operational issues efficiently. Automate remediation for common alerts and implement Infrastructure as Code pipelines to reduce manual configuration drift.

Collaboration & Enablement
Serve as a bridge between app teams and infra teams, enabling self-service for troubleshooting. Train agency teams on operational best practices and tool adoption (e.g., ITSM workflows, DevOps pipelines). A Bachelor's degree in Computer Science, Information Technology, or a related field is required. Proven experience as an Operations Engineer or in a similar IT role is also essential. Familiarity with ITSM tools and automation tools is highly desirable.

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