UX Specialist

1 week ago

Singapore beBeeDesignation Full time $80,000 - $120,000

Job Title: UX Designer

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Job Description:

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The HDB Contact Centre provides comprehensive support for housing applications and transactions through multiple channels.

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You will be conducting research on support channels and designing solutions to support HDB officers handling inquiries from prospective and existing flat owners navigating HDB's housing schemes and application processes.

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Within your first month...

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You have understood the overall product strategy, did a stock take on the UX status of the project, and contributed to UX activities in the product.

","By the end of 3 months...","

You have led research efforts to identify at least one opportunity for the product to grow or proposed enhancements for the existing tracks, in collaboration with designers, engineers, and product managers.

","Beyond that...","

You continue to solve problems such as how can we resolve the agency pain point and improve ops efficiency, use data to improve government services, design for reusability across products.

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Required Skills and Qualifications:

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You have a deep understanding of the fundamentals of user centricity.

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You need to be able to grasp the use case and come up with the task flows in a short span of time.

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You are able to drive product solutions that service the goals of both the users and stakeholders.

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You are able to translate user research into design recommendations and findings.

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You are data-driven, with experience in user research, in order to use data to justify design decisions.

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You are able to tackle complex tasks and transform them into intuitive, accessible, and easy-to-use designs.

","Good organisational, presentation and listening skills.","Be flexible, be a team player, solve problems, and contribute to the UX and product team's success.","

Benefits:

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GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

","Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.","We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

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