AI Solution Strategist

We are seeking a seasoned AI solution strategist to drive the successful adoption and implementation of AI-powered solutions for our key customers. This pivotal leadership role requires strong strategic oversight, executive relationship management, and collaboration across various stakeholders.

This role is less about hands-on technical execution and more about solutioning, strategic thinking, and facilitating workshops to define optimal AI solutions.

You will play a critical role in defining and steering the AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage.

As a trusted advisor, you will be the primary front-facing contact for AI deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization.

You will oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges.

You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring our platform remains at the forefront of AI solutions.

A successful AI solution strategist will deeply understand our customers' most complex business problems, facilitating workshops like agent design and jobs-to-be-done to craft innovative and impactful solutions that leverage our AI capabilities.

Key responsibilities include assessing customer organisational readiness for AI adoption, guiding them through necessary process transformations and reengineering to maximise their investment.

Additionally, you will serve as a vital feedback loop between customers and internal product/engineering teams, directly influencing future product enhancements and contributing to broader scalable product improvements.

• 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects.
• Understanding of the Salesforce platform and ecosystem.
• Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management.
• Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach.
• Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact.
• Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives.
• Proven experience managing executive customer relationships in a strategic advisory or consulting role.
• Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering.

Preferred qualifications include experience with Salesforce Data Cloud and/or Agentforce platform, experience developing conversational AI solutions within regulated industries or highly sensitive environments, and Salesforce platform certifications.

Additionally, knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds) and experience with AI/ML concepts beyond LLMs, such as natural language processing, are highly valued.

Our organisation is committed to delivering exceptional customer experiences through innovative AI-powered solutions.

We strive to foster a culture of collaboration, creativity, and continuous learning, empowering our team members to excel in their roles and make a meaningful impact.

If you are a motivated and experienced AI solution strategist looking to drive meaningful change and growth, please submit your application, including your resume and a cover letter highlighting your relevant experience and qualifications.