Chief Technology Support Specialist

3 weeks ago

Singapore PROFOTO DIGITAL SERVICES PTE LTD Full time

We are seeking a highly skilled IT Executive professional to join our team at PROFOTO DIGITAL SERVICES PTE LTD.

**Job Summary:**

The Chief Technology Support Specialist will provide end-user support and assist in the troubleshooting and maintenance of IT systems across both Mac and Windows operating systems. The ideal candidate will have a strong background in supporting and resolving technical issues, ensuring a smooth and efficient working environment for all employees.

**Key Responsibilities:

  • Provide technical support to internal users on both Mac and Windows OS devices, including desktops, laptops, and mobile devices.
  • Troubleshoot, diagnose, and resolve issues related to hardware, software, network, and system configurations.
  • Respond promptly to IT support tickets, offering timely resolutions or escalating issues to the appropriate teams as needed.

**System Maintenance & Configuration:

  • Perform operating system installations, software setups, and updates on Mac and Windows platforms.
  • Configure, maintain, and upgrade end-user hardware and software, ensuring all devices are functioning optimally.
  • Support the setup and configuration of email, network connectivity, and other IT systems.

**Hardware & Software Support:

  • Provide assistance with various hardware components (e.g., printers, scanners, monitors) and troubleshoot related issues across both Mac and Windows environments.
  • Ensure regular software updates and patches are applied to both Mac and Windows systems to maintain security and performance.

**User Account Management:

  • Create, manage, and troubleshoot user accounts, permissions, and access on both Mac and Windows platforms.
  • Assist with onboarding and offboarding processes, ensuring the proper provisioning and deprovisioning of systems, applications, and access rights.

**Network & System Troubleshooting:

  • Diagnose and resolve network connectivity issues affecting both Mac and Windows devices.
  • Troubleshoot and resolve issues related to VPN, Wi-Fi, and internal network access for remote and onsite employees.

**Security & Compliance:

  • Ensure compliance with internal IT policies and security standards across both Mac and Windows OS platforms.
  • Monitor and apply security patches, antivirus definitions, and system updates to protect against malware and cyber threats.

**Documentation & Reporting:

  • Maintain accurate documentation for IT incidents, requests, and resolutions.
  • Provide regular reports on recurring technical issues, user satisfaction, and system performance to the IT department.

**Training & Support:

  • Offer guidance and training to employees on the effective use of both Mac and Windows OS systems, applications, and tools.
  • Create and update user guides, FAQs, and documentation to help users troubleshoot common issues independently.

**Salary & Benefits:

Estimated salary: SGD $60,000 - SGD $80,000 per annum, depending on experience.

We offer a competitive benefits package, including medical insurance, retirement plan, and paid time off.

**Requirements:

  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • Minimum 2-3 years of hands-on experience providing helpdesk support in an IT environment, specifically supporting both Mac and Windows operating systems.

**Preferred Qualifications:

  • Operating Systems: Proficiency in both Mac OS (macOS) and Windows OS environments, including installation, configuration, and troubleshooting.
  • Hardware Support: Experience in supporting desktops, laptops, and peripherals for both Mac and Windows systems.
  • Software Support: Proficient in common software applications such as Microsoft Office Suite, Outlook, and other productivity tools, as well as Mac-specific applications like Safari, Mail, and iWork.
  • Network Troubleshooting: Knowledge of troubleshooting network-related issues, including Wi-Fi, VPN connectivity, and LAN access.
  • Remote Support Tools: Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop Protocol, etc.).
  • Security Software: Familiarity with antivirus and endpoint security tools such as TrendMicro, Symantec, or McAfee on both Mac and Windows systems.

**What We Offer:

  • A dynamic and supportive work environment.

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