Cloud Operations Leader

2 weeks ago

Singapore beBeeCloud Full time $120,000 - $180,000
Job Description

The Cloud Services Operations Manager role is a critical leadership position within our organization. This leader will be responsible for the day-to-day operational excellence, stability, and continuous improvement of our multi-cloud environments. The successful candidate will oversee daily operations, ensuring high availability, performance, and reliability of all cloud services.

Key Responsibilities:
  • Lead and mentor a team of cloud operations engineers.
  • Oversee daily operations of multi-cloud environments (AWS, Azure, and others).
  • Implement and enforce operational best practices, standards, and procedures for cloud infrastructure and platform management.
  • Manage on-call rotations and ensure effective incident response and problem resolution.


Service Management & Performance:
  • Define, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs).
  • Proactively identify and address potential operational issues, performance bottlenecks, and capacity constraints.
  • Drive continuous improvement initiatives to optimize cloud operations, reduce manual effort, and enhance service delivery.


Incident, Problem, and Change Management:
  • Establish and mature robust incident management processes.
  • Implement and manage problem management to identify root causes of incidents and prevent recurrence.
  • Oversee change management processes for cloud infrastructure and services.


Monitoring, Alerting, and Automation:
  • Ensure comprehensive monitoring and alerting systems are in place for all cloud resources and services.
  • Drive automation initiatives using Infrastructure as Code (IaC) tools.


Cost Optimization & Governance:
  • Monitor and optimize cloud spending.
  • Ensure adherence to cloud governance policies and security standards.

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