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Singapore SENGKANG GENERAL HOSPITAL PTE. LTD. Full timeAbout Sengkang General HospitalAt Sengkang General Hospital Pte. Ltd., we are committed to providing high-quality patient care services. As a Patient Service Associate in our Business Office, you will play a vital role in ensuring the timely processing of patient bills and claims.
Patient Service Officer
2 months ago
About the Role
Parkway Pantai Limited seeks an experienced and detail-oriented Frontline Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring seamless day-to-day operations at our Islandwide Parkway Shenton Clinics.
Key Responsibilities
- Provide frontline support to patients, including registration, appointment scheduling, referral booking, and cashier duties
- Attend to walk-in patients and respond to phone enquiries in a professional and courteous manner
- Perform chaperon activities and assist doctors in explaining procedures to patients
- Support doctors with language translation as needed
- Maintain accurate patient records and manage drug inventory
- Ensure the clinic facility is clean and well-maintained, reflecting positively on the company's image
- Adhere to Standard Operating Procedures (SOPs) and conduct routine checks/audits within the clinic
- Assist with daily operations matters, including compiling patient management indicators
- Support the submission of medical reports and claims (TPA/CHAS/Medisave)
- Cover other facilities when required due to lack of manpower
Requirements
- Minimum GCE 'N' Levels or Diploma Holder preferred
- Basic IT knowledge and computer literacy