Residential Property Liaison
2 weeks ago
You will serve as a key liaison for residential buyers and the Management Corporation Strata Title (MCST), from initial handover to beyond. Your responsibilities include leading handovers of keys, supporting homeowners throughout their Defects Liability Period (DLP), building strong relationships with our buyers through thoughtfully crafted events, and overseeing Managing Agent services.
Key Responsibilities- Handover & Vacant Possession
- Conduct pre-handover readiness inspections, ensuring compliance checks, snag lists, and quality standards are completed.
- Plan and execute the key handover process: coordinate handover kits, documentation, handover kit preparation, and site walkthroughs.
- Coordinate schedules, site access readiness, unit inspections, and handover conditions.
- Ensure a seamless handover experience and vacant possession delivery aligned with Sale and Purchase Agreement (SPA) requirements and internal SOPs.
- Provide customer services to residential buyers.
- Assist and support the residential buyers on defect rectification of their units.
- Log, track, escalate defect issues, and coordinate between buyers and contractors.
- Provide regular updates and ensure resolution within agreed timelines.
- Strive for customer satisfaction and positive reviews at DLP closure.
- Plan and execute buyer-centric programs and events (e.g., welcome sessions, community events, Q&A clinics, post-handover meetups).
- Formulate a monthly calendar of events and implementation plan, handle full event logistics end-to-end from budgeting, invitations, RSVPs, catering, venue setup, and contractor coordination.
- Collect feedback and leverage insights to improve future events, handovers, and DLP support continuously enhance customer experience.
- Plan and post regular events and celebration content.
- Maintain CRM records: handovers, defect logs, and resolutions, record buyer interactions, surveys.
- Generate regular management reports: handover timelines, DLP progress, event metrics, and customer satisfaction results.
- Continually seek opportunities for waste elimination, green initiatives, and process automation to achieve process standardization with speed and accuracy.
- Oversee the service performance of the respective Managing Agent on management and maintenance for common areas of the estate up to the conclusion of the 1st Annual General Meeting (AGM).
- Manage and ensure full compliance of the Managing Agent's responsibilities and obligations under the contract.
- Conduct audits on common areas service and facilities every 6 months to ensure routine/preventive maintenance have been performed by the Managing Agent and ensure compliance with all statutory regulations and code of practice.
- Liaise and follow up with respective main contractor, consultants, Building Surveyor to resolve common areas with MCST's (TOP & Post TOP projects).
- Champion monthly meetings with stakeholders to enhance relationships.
- Develop and manage the vendor network.
- Provide inputs and feedback for new development from property management point of view during design review stage, including working with internal teams to ensure operational readiness upon TOP for the development.
- Participate in implementation and enhancement of building services and technology.
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