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1 week ago
We are seeking a skilled Customer Care Officer to grow our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers.
Key Responsibilities:
- Growing Residential and Small Commercial segments through prospect acquisition and customer retention
- Selling solutions over various channels, including hotline, online, or in person
- Supporting account servicing matters during peak periods
- Contributing to the development of new digital initiatives
- Supporting company activities aligned with its overall vision as a leading electricity retailer
Required Skills & Qualifications:
- Degree in related field(s) preferred
- Strong interpersonal skills for stakeholder engagement
- Excellent communication skills for writing, presenting, and corresponding
- Prior experience or knowledge in relevant industries an advantage
- Adequate proficiency in MS Office
- Experience with CRM, ERP, or other enterprise software/solutions a plus
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