User Insights Lead

3 weeks ago


Singapore Careers@Gov Full time

The Singapore Economic Development Board (EDB) seeks a talented Lead, User Insights to join our team. In this role, you will be part of the User Insights & Service Design team within the Singapore Global Network. Your primary responsibility will be to develop impactful experiences for both our external customers and internal team members.


Key Responsibilities:


  1. Develop research plans and project timelines for discovery research studies
  2. Conduct interviews with customers and stakeholders to obtain insights and feedback
  3. Conduct observations and analyses of customer/user behaviour
  4. Propose recommendations on improvements to existing products, and surface new opportunities
  5. Support data collection for reporting purposes

Requirements:


  • Relevant Degree/Diploma in User Experience/Industrial Design/Psychology/Communications/Research/Architecture
  • At least 2-3 years in relevant CX or UX roles, with a focus on Service Design and Design Research
  • Experienced in implementing Design Research principles and methodologies
  • Native proficiency in English and 1 other language a plus

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