User Insights Lead
3 weeks ago
The Singapore Economic Development Board (EDB) seeks a talented Lead, User Insights to join our team. In this role, you will be part of the User Insights & Service Design team within the Singapore Global Network. Your primary responsibility will be to develop impactful experiences for both our external customers and internal team members.
Key Responsibilities:
- Develop research plans and project timelines for discovery research studies
- Conduct interviews with customers and stakeholders to obtain insights and feedback
- Conduct observations and analyses of customer/user behaviour
- Propose recommendations on improvements to existing products, and surface new opportunities
- Support data collection for reporting purposes
Requirements:
- Relevant Degree/Diploma in User Experience/Industrial Design/Psychology/Communications/Research/Architecture
- At least 2-3 years in relevant CX or UX roles, with a focus on Service Design and Design Research
- Experienced in implementing Design Research principles and methodologies
- Native proficiency in English and 1 other language a plus
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