
Technical Customer Success Lead
1 day ago
The ideal candidate will lead a team of technical consultants, ensuring customer success through effective collaborations and goal achievement.
Key Responsibilities:- Manage a team of technical consultants providing customer issue resolution, pre-sales presentations, and customer training
- Be a positive role model for the company's core values and leadership principles
- Ensure timely and expert customer support to resolve product usage and application issues
- Make quick and sound decisions about critical problems impacting customers' operating plants
- Drive escalation and resolution of high-impact customer issues
- Supervise day-to-day operations and train new employees
- Deliver public and on-site customer training
- Proven experience as an effective people manager in leading a customer support/technical support team
- Experience in a technical field, preferably software support for the petroleum, petrochemical, or engineering industries
- Excellent communication, business acumen, leadership, and decision-making skills
- Strong customer service skills and understanding of its key metrics
- Able to demonstrate critical thinking with strong analytic and problem-solving skills
- Comfortable with occasional international travel
This is a key leadership role that requires a strong ability to collaborate and achieve results. If you have a passion for customer success and are looking for a challenging opportunity, we encourage you to apply.
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