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ICT Manager

2 months ago

Singapore TRUST RECRUIT PTE. LTD. Full time
Job Title: ICT Manager

Join our team at Trust Recruit Pte Ltd as an ICT Manager, where you will play a crucial role in overseeing the deployment, maintenance, and lifecycle support of all digital technologies. As a key member of our team, you will be responsible for ensuring the optimal performance and scalability of our IT infrastructure, applications, and end-user support.

Key Responsibilities:
  • ICT Management: Oversee the deployment, maintenance, and lifecycle support of all digital technologies, including IT infrastructure, applications, and end-user support.
  • Infrastructure Management: Plan, maintain, and enhance IT infrastructure services to ensure optimal system performance and scalability for future growth.
  • Application Management: Plan, upgrade, and enhance applications to achieve peak business performance and adapt to future complex business demands.
  • Information Security & Disaster Recovery Management: Identify, detect, and protect the organization's intellectual property; respond to and restore business operations following system outages to ensure a secure and continuous IT environment.
  • End-User Support: Collaborate with departments to support daily end-user needs and ensure the reliability of equipment and software.
  • Process & Data Management: Define, design, and manage processes and data to improve process efficiency and enhance user experience.
  • Joint Custodian of AHL Digitalisation Strategic Plan (DSP): Collaborate in designing and implementing the DSP, considering process and data management to achieve improved efficiency and data analytics.
  • Operational Readiness and Availability: Ensure high operational readiness and availability of ICT systems, including infrastructure, devices, applications, services, and processes.
  • Vendor Service Monitoring: Monitor and review ICT vendor services to ensure compliance with Service Level Agreements (SLAs).
  • Cybersecurity: Ensure the adequacy and currency of IT system security and cybersecurity measures.
  • Helpdesk Support: Serve as the first line of helpdesk support and escalate issues to appropriate vendors as needed.
  • System Maintenance: Maintain ICT systems, including reviewing and enhancing the DSP, refreshing technology, and ensuring system resilience.
  • Consultant and Vendor Management: Liaise with and manage consultants, contractors, suppliers, and outsourced vendors.
  • Disaster Recovery: Provide contingencies for critical ICT systems and services from a disaster recovery perspective.
  • Process Adherence: Ensure compliance with business rules, workflows, and processes to support effective process and data integration.
  • System Reliability: Guarantee the availability, reliability, and redundancy of critical ICT systems and services.
  • Technical Support for Emerging Needs: Offer technical support for emerging business needs and technological advancements.
  • Licensing Compliance: Track and ensure adherence to proper licensing schemes.
  • External Representation: Represent the organization in external ICT forums, such as the InGoTPCC Consortium.
  • DSP Implementation: Co-own, adopt, and implement the Lodge-Wide DSP, keeping it relevant with technological advancements and organizational needs.
  • Project Management: Plan and execute the DSP in collaboration with project owners, IT consultants, and platform vendors.
  • Process and Data Management Design: Design systems and processes with a focus on process and data management to achieve efficiency and actionable insights.
  • Technology Consultation: Provide recommendations on technology and IT solutions to enhance service quality, ensuring value for money from vendors.
  • Funding Acquisition: Source and secure relevant funding for technology-related projects from entities like NCSS and AIC.
  • Data Collection and Analysis: Collect and analyze data on costs, consumption, performance, and assets to facilitate trending for management making decisions.
  • Management Reporting: Retrieve and interpret data for Strategic Planning, Quality Assurance, and Management Reporting.
  • Facilitate ICT governance audits.
  • Conduct ICT-related inductions for new staff, ensuring the retrieval of IT assets upon staff departure.

Requirements:

  • Degree holder with at least 4 years in leadership role.
  • Loves all things and science of IT related.
  • Minimum 6 years of relevant work experience.
  • Hands on and resourceful.
  • Keeping abreast of latest cybersecurity risks.
  • Have good personal ethics, conduct and strong PDPA knowledge.

How to Apply:

Interested applicants, please click on "Apply Now" and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website

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EA License No: 19C9950
EA Personnel: Nyon Hock Sen
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Tell employers what skills you have

Information Security
Licensing
Currency
ICT
Data Management
Service Level
Reliability
Data Collection and Analysis
Vendor Management
Compliance
Project Management
Application Management
Data Analytics
Disaster Recovery
Technical Support