
Domestic Service Liaison
6 days ago
Job Opportunity: Household Services Coordinator
We are a dedicated provider of exceptional customer experiences, committed to delivering outstanding results.
- Our team handles sales inquiries and offers expert consultation to walk-in and online clients, providing valuable insights and recommendations.
- We collect biodata accurately from domestic helpers through thorough interviews, ensuring a smooth and efficient process.
- We arrange and conduct interviews between employers and helpers, both in-person and virtually, fostering effective communication and collaboration.
- We match employer requirements with suitable helper profiles and recommend the best-fit candidates, based on their skills and qualifications.
- We manage the entire sales closure process, including follow-ups and documentation, to ensure timely and successful outcomes.
- We prepare and process deployment documents for our clients, streamlining the process and reducing administrative burdens.
- We facilitate Work Permit transactions via MOM WP Online, covering application, issuance, cancellation, and updates, to ensure compliance and efficiency.
- We coordinate MOM-related appointments, such as thumbprint collection and card collection, to minimize delays and inconvenience.
- We provide after-sales support, mediating between employers and helpers when necessary, to resolve issues promptly and effectively.
- We maintain accurate records using Microsoft Excel and Word, where proficiency is an advantage, to ensure data integrity and quality.
Requirements
- A CEI (Basic) certification is mandatory for this role.
- Excellent communication and customer service skills are essential for success in this position.
- Strong administrative and coordination abilities are required to manage multiple tasks and priorities.
- Proficiency in Microsoft Office (Excel, Word) is necessary to maintain accurate records and perform administrative duties.
- Self-driven professionals who can work independently and as part of a team are ideal candidates for this role.
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