Head of Aftermarket Services

3 days ago


Singapur, Singapore Alstom Full time
Job Title: Head of Aftersales

At Alstom, we're committed to delivering exceptional customer experiences and driving business growth through our aftermarket services. As the Head of Aftersales, you'll play a critical role in leading our global parts and services business, driving strategic initiatives, and developing innovative solutions to meet customer needs.

Key Responsibilities:
  • Business Development: Develop and execute business growth strategies, leveraging your expertise in sales and marketing to drive revenue growth and expand our customer base.
  • Operations Support: Collaborate with cross-functional teams to ensure seamless delivery of parts and services, managing governance processes, and resolving customer issues.
  • Strategy, Methods & Tools: Define and implement global parts pricing strategies, develop and adopt new tools and technologies, and drive the adoption of best practices across the organization.
  • Customer Service: Provide exceptional customer service, managing customer inquiries, and resolving issues in a timely and professional manner.
  • Management: Participate in customer needs reviews, marketing and commercial carousels, and region business plans, ensuring alignment with global and regional objectives.
Requirements:
  • Mandatory: Graduate degree in engineering, with at least 10 years of experience in the rail/infrastructure/energy/aviation/automotive industry, including sales and project management.
  • Desirable: Master's degree in business administration or commerce, with experience in leading international teams and developing business growth strategies.

We're an equal-opportunity employer, committed to creating an inclusive workplace for everyone. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.



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