Fintech Operations Lead

4 days ago


Singapore VAST STARS CAPITAL PTE. LTD. Full time
About the Role: We seek a dynamic Fintech Operations Lead to lead payment channel management, optimize user payment experiences, and drive compliance in Singapore's fast-evolving fintech landscape. This role requires expertise in cross-border payments, digital assets, and PSP collaboration, with a focus on innovation in Web3 and blockchain ecosystems.

Key Responsibilities:
  • Manage end-to-end operations for global and local payment channels (cards, e-wallets, cryptocurrency, PayNow, FAST, etc.), ensuring seamless transaction processing.
Monitor payment success rates, diagnose failure root causes, and optimize routing strategies for Singapore and ASEAN markets. Partner with PSPs (e.g., Stripe, Adyen, local gateways) to enhance system capabilities and expand payment method coverage.

Execution Strategy:
  • Execute payment product launches and upgrades tailored to Singapore MAS regulations and regional user behaviors.
Propose data-driven enhancements (e.g., QRIS integration, recurring payments) to boost conversion rates and reduce latency. Collaborate with tech teams to implement real-time fraud detection and blockchain-based settlement solutions.

Risk Management & Compliance:
  • Analyze transactional trends, flag anomalies, and refine AML/CFT controls aligned with Singapore's Payment Services Act (PSA).
Work with Legal/Compliance teams to ensure adherence to PDPA, GDPR, and cryptocurrency licensing frameworks.

User Experience Optimization:
  • Resolve pain points through UX testing and localized payment education (e.g., multi-language guides for SG/MY/ID users).
Drive initiatives to increase adoption of crypto-fiat gateways and tokenized payment solutions.

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