Robotics Maintenance Specialist

2 weeks ago

Singapore beBeeService Full time $40,000 - $60,000
Service Technician

We are seeking a highly proactive and self-sufficient Service Technician to join our team. This role is ideal for individuals who take full responsibility for their work, actively seek solutions, and are eager to learn new technologies.

  • Deployment: Commission and set up robots at new customer locations or job sites, ensuring high-quality performance and stable daily operation.
  • Servicing: Travel to customer sites as needed for onsite support, preventive maintenance and troubleshooting services.
  • User Training: Train customers on how to use and maintain our cleaning robots, and certify them for proper operation.
  • Remote Support: Address technical inquiries, quickly identify issues, and troubleshoot robot malfunctions to ensure minimal downtime and maintain customer satisfaction.
  • Cross Team Collaboration: Work with internal teams to address and solve robot issues, both on-site and for factory returns. Collect feedback to help improve the product and share insights with the R&D team.
  • Assist with any additional duties assigned by the manager.

Requirements:

  • Ownership Mentality: You take full responsibility for your work, always striving for excellence.
  • Customer-Centric Approach: Build strong relationships with clients by providing expert-level guidance, training, and ongoing support.
  • Proactive Individual: You identify and solve problems before they escalate.
  • Self-Sufficiency: You are highly motivated, independent, and do not require constant supervision.
  • Curiosity & Willingness to Learn: Continuously upgrade knowledge in robotics, technical skills, and service excellence.
  • Strong Work Ethic & Adaptability: You thrive in a dynamic environment and are ready to face new challenges.

Technical & Educational Requirements:

  • Education: Diploma/Degree in Mechanical, Electrical, Electronics, Mechatronics, or a related field preferred.
  • Experience: 2-3 years in technical support or servicing, in robotics or automation.

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