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Onsite Infrastructure Expert

2 weeks ago

Singapore Avepoint Full time

We are seeking an experienced Onsite Infrastructure Expert to join our team at Avepoint. As an Onsite Technical Support Engineer, you will be responsible for maintaining and supporting our customers' infrastructure, including OS patching and minor infrastructure changes.


Your Key Responsibilities:
• Maintain and troubleshoot infrastructure, including OS patching and minor infrastructure changes
• Work closely with the Support & R&D Team to resolve incidents in a timely manner
• Collaborate with Onsite Support and remote R&D resources to ensure customer satisfaction
• Communicate effectively with technical personnel from vendors and customers
• Develop and maintain documentation, including maintenance guides and steps to resolve issues

To succeed in this role, you will need strong analytical and troubleshooting skills, as well as excellent communication and interpersonal skills. You should be highly energetic, motivated, and able to work under tight timelines and pressure. Additionally, you should have experience in basic infrastructure fields, such as OS, AD, SQL, IIS, certificates, Microsoft SharePoint, and Dynamics.