Highly Skilled Network Systems Engineer

1 week ago

Singapore Logicalis Full time

About the Role:

We are seeking a highly skilled Network Systems Engineer to join our team at Logicalis. This is an excellent opportunity for someone looking to take their career to the next level.

Job Summary:

The successful candidate will be responsible for providing high-level technical support and expertise in network systems engineering. This will include performing daily operational health checks, monitoring alarms, and ensuring that all systems are up-to-date and secure.

Duties and Responsibilities:

  • Operations & Maintenance:
    • Daily operational health checks for the IT infrastructure
    • Monitor alarms & report to customer via email/mobile (if any major severity seen)
    • Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software
    • Creation of change request plan and submit to customer operation manager or supervisor for review and approval
    • Maintain, track and update physical and logical diagram changes
    • Manage & track all cabling/patching records
    • Work and liaise with appointed partners/vendor for necessary site survey and discussions
    • Preparing weekly ticket tracking list for outstanding & resolved tickets
    • Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) report to customer
    • Work with appointed vendors and internal stakeholders to ensure internal audit compliance
    • Ensure that all correspondence with customers is performed in a prompt and courteous manner
    • Work closely with various team of engineers (internal & external) for troubleshooting
    • Ownership on critical incidents for customers to deliver resolution within SLA
    • Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines
    • Perform L3 escalation to appointed partner and/or principal vendor
    • Performing RMA for hardware failures and replacement in production environment
    • Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures
    • Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment
    • Able to follow and meet customer SLA for all the incidents and requests
    • Take ownership of incidents and service delivery in customer's environment
    • Undertake escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for customers
    • Responsible for updating technical documentations for configuration changes
    • Responsible for opening and closing of support tickets in ServiceNow Platform providing timely updates to customer and service delivery manager for support cases that has been allocated to you
  • Administrative:
    • Raising Change Request (CH), Service Request (SR)
    • Update CH to customer ITSM platform after each change
    • Update master equipment inventory list once new equipment is deployed or RMAed

Estimated Salary:

$120,000 - $180,000 per annum, depending on experience and location.

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